Free Shipping & Delivery FAQ
K12 Teacher Supplies uses UPS (US Only) and the US Postal Service (AK, HI, US PO Boxes, APO/FPO, and International Orders). Our shipping times vary by carrier, when the order is placed, and for international or large orders when payment is received. For refused shipments from us, we will deduct the cost of shipping to you and the return to us from your original payment. If you have special needs, or questions please call us at 1-800-494-0750.
Free Shipping on Orders Over $99 *
Only products with a truck symbol qualify for FREE Shipping. On orders over $99 we provide free shipping for in stock items labeled with the FREE Shipping truck icon . FREE Shipping orders with out of stock items, may delay the entire order until the back-ordered items arrive.
International shipments, APO/FPO, HI, AK, special orders, heavy, and oversize items do not qualify for FREE Shipping, and the shipping rate quoted on the web site is an estimate.
Please note if your order has one or more items that do not qualify for FREE Shipping, you will be charged shipping for those items. If you have questions, or think something should qualify for FREE Shipping, please call us at 800-494-0750, option 2.
Examples of products that DO NOT ship free due to weight or large size:
US Domestic Orders Shipped UPS or USPS
For all domestic US orders, we utilize the BestWay method to determine the fastest way to deliver your order at the least cost. To keep our costs down, we may substitute the carrier you choose if a different carrier can deliver your order for a lower cost within the same time frame. If we change your shipment method and your package does not arrive on time please contact us and we will email you a $5 off coupon good on your next order over $50 (excluding shipping).
UPS Transit Times (1 to 6 Days)
Most orders shipped to the east coast have transit times of 2-days or less, where as, CA, OR, and WA have transit times of up to 5-days. For most orders weighing 3 lbs or more, it is substantially less expensive to ship using UPS. There are some US locations that UPS does not delivery, and in those locations, we display USPS rates. Please that UPS Ground is not a guaranteed delivery service. The UPS shipping methods we offer do not deliver on Saturday, Sunday, or on US Holidays. If your shipping plus transit time falls over a weekend or holiday, these days do not count as transit days (i.e., a UPS overnight order placed Friday morning, will not arrive until the following Monday, and if Monday is a US holiday, it will arrive on Tuesday.)
UPS Overnight, 2-Day, and 3-Day Express Shipments
Express shipments placed before 2PM ET Monday-Friday will ship the same day. Orders placed after 2 PM ET, on weekends, or holidays will ship the next business day. The shipping address must be the same as the billing address. In addition, we may require a signature for delivery. Express shipments are guaranteed delivery dates. We do not offer express shipping with guaranteed Saturday delivery on the website. If you need Saturday delivery please call 1-800-494-0750, prior to placing your order. The express shipping rate quoted on the web site is an estimate based on weight. When we box and package your order, we rate your package based on weight and dimensions and the shipping estimate may change. If you need an express shipment to a APO or PO box, please call 1-800-494-0750.
USPS Priority Mail Transit Times ( 3 - 4 Days )
USPS Priority Mail transit times officially are 2 to 3 days to most US continental locations. We ship next business day so we add a day making it 3 to 4 days. During holiday or back-to-school seasonal periods can take 4 to 5 days. USPS Priority Mail is not a guaranteed delivery service.
International, APO/FPO, Alaska, and Hawaii Shipments
We currently offer shipping to Alaska, Hawaii, APO/FPOs, Canada, the United Kingdom, and Australia on the web site using the United States Postal Service. The shipping rates quoted on the web site are an estimate to these locations, and we often do not know the exact price until the items are boxed and put on a scale. If they are substantially more than the rate quoted or require more than one box we will contact you to determine if you still want the shipment, and will pay the extra shipping charges.
If you are in country not listed above, please send us an email with your address and desired items, and we will reply within 2 business days regarding the payment, price and shipping costs.
All international shipments are sent using USPS Priority Mail, USPS International Priority Mail or USPS Global Express. In addition, we require the shipments to be insured, and may require the order to be pre-paid via wire or with a US credit card. Prior to shipping we may phone verify your order and payment information.
International customers please be aware that shipping and your local custom duties often are equal to or greater that the order value. It is your responsibility to verify local custom duties and fees. If you refuse delivery or fail to pay for local customs duties, we can not refund your payment. Transit times vary by country and range from 10 days to up to month.
Manufacturer Direct Shipments
Some items are shipped directly from the manufacturer. These items are shipped using the manufacturer's preferred carrier, even though you may select UPS or USPS as an option. If an item being shipped requires freight or ships direct from manufacturer shipments, it will be noted on the product details page.
Bulk, Class Room, and Oversize Shipments
Most often we can provide Free Shipping on bulk, class room and oversize shipments when we can hip them via Freight. To qualify for freight your purchase needs to be physically large enough to need a pallet. Please call 1-800-494-0750, option 2 for a quote and transit times. For bulk, classroom deliveries, and oversize shipments we typically ship via a local freight carrier. Orders shipped via a freight service are often less than the UPS or USPS rates, but will may require extra transit time. If an item being shipped requires freight or direct from manufacturer shipments, it will be noted on the product details page.